Do I have to complete video creation/set-up upon purchase?
How do I save & finish later?
Use the "next/save" button at the bottom of the current page to save your progress before exiting.
Note: If you started a page certain information or uploads may be required before you can successfully click "next/save"
Never use the back or refresh button in your browser changes/progress will be lost
Never use the back button within the window without first clicking "next/save" or changes/progress will not be saved
Do not "x" out of a progress window without first clicking "next/save" or changes/progress will be lost
If you decide to save and continue later, you can return and complete your video via our From "U" Baby Video Portal using the login credentials you created when you first purchased your video.
When & how do I receive my video?
You will receive an automated email when your video is ready for download
Videos typically available within the hour, but depends on web traffic
DVD Option- If you elected to have a DVD mailed out to you
You will receive an email within 3-5 business days letting you know your video is ready for shipment.
In the event of high demand and/or slower processing times, the email you receive will provide a status update regarding processing time and expected ship date.
How do I add my voice?
Do I have to provide photo uploads for every section/category?
Regarding the first personalization page/screen, yes. These two photos are mandatory as they are used for the personalized intro and personalized greeting. However, you can use whatever picture you want.
Regarding the second page of the Varsity Baby or Upperclassmen set-up a.k.a. "family association", no. You do not have to upload all 20 photos of family, that's included in your video package, if you do not want to. However, the more you add the better the learning experience.
Do I have to provide audio uploads for all learning blocks?
Yes. All recordings are mandatory. Except the personalized greeting, which provides an option to use the default melody.
Upperclassmen Option- Regarding recording audio for the learning content, please remember to use the upload button after each recording.
Do I have to provide audio for the personalized greeting message?
What file types can I upload
JPEG and/or PNG
File size restrictions
Picture files over 3M typically take a little longer to upload.
Photo files over 3M typically take a little longer to upload.
You can not upload more than one photo at a time. Please be patient, especially during our Beta testing.
If you are having issues where a picture/photo is stuck in upload spinney mode, please click the "x" in the upper corner of that particular upload window and retry.
If you are in the process of uploading the many photos allowed for the "family association" section and are having issues please do not refresh your browser, it will clear what you have uploaded to that point. Instead, close the particular upload window that is giving an issue and click Save & Continue and then exit if need be.