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Video & Portal Support

Order Related Questions

Privacy & Terms

General Help

Easy Online Ordering

1. Choose Your Video 2. Upload Info 3. Download after 60 min

What to expect after you purchase

  1. You will receive several emails from us

    • After your purchase (receipt)

    • When you complete and submit info and uploads

    • When your video is ready for download via our From "U" Baby Video portal

    • You will also receive email reminders if you have videos in draft awaiting completion

  2. If you opted to receive a mailed DVD copy in addition your digital copy

    • You will receive notification within 3-5 business days, when your DVD is ready to be shipped

  3. Videos are typically available for download within the hour