Jump to a FAQ:
CAN I ORDER NOW AND CUSTOMIZE LATER?
Yes. During the creation process you will be able to move straight through, or save and continue later. If you choose to save for later, you will receive a link to your video in your email.
WHAT IF IT'S A GIFT AND I'M NOT THE ONE PERSONALIZING AND CUSTOMIZING THE VIDEO?
At this time we are unable to offer gift cards or the like. However, if you are comfortable with it, you can purchase a video per the usual process, but save and exit instead of proceeding with customizations. You can then share the gift and login info with the intended party and they can proceed with completing the customizations and creating their video. Please note we do not save payment information to the portal, so all the receiver would have access to is the draft video you purchased.
Please also note: If you decide to create a video of your own later, we advise you to use a different email address so that your portal access and videos remain separate from the previous one created for the gift.
HOW LONG IS ORDER PROCESSING?
Digital Only (no DVD)
Videos are usually processed and available for download within 1 hour of set-up being completed and submitted. Downloads are accessed via our customer portal a.k.a. From "U" Baby Video Portal
Products without personalizing or customizing typically take 2-3 business days, before shipping.
Products with personalizing and/or customizing typically take 5-7 business days, before shipping.
Any and all orders must be received by 3pm (CST) Mon-Fri to begin processing that day, otherwise processing will begin the following business day:)
WHAT IF I DON'T HAVE A MICROPHONE?
No mic, no worries!:) Most PCs, and mobile devices have a built-in microphone or sound recorder app. If not, you can likely find & download a free microphone app to your phone. Also, our mobile online creation platform allows you to record within our app form.
HOW DO I GET MY VIDEO?
You will receive an email notification when your video is finished and ready to be downloaded. If selected, you will receive a DVD of your video in the mail. Typically within 7-14 business days.
WHO DO YOU USE FOR SHIPPING?
WHAT IS THE STANDARD SHIPPING TIME?
Usually, 3-5 business days. However, due to Covid-19 it can take longer. We appreciate your patience!
HOW MUCH IS SHIPPING?
$6.99 for all videos.
WHAT IS THE RETURN POLICY?
We take pride in the quality of our work from beginning to end and everywhere in between. Thus, if at any point your product was damaged from our door to yours, we will gladly send out a replacement. However, we do request that reports of damaged goods be made within 30 days of purchase:)
Please email us.