You sure can! All we need from you is the same name when placing the order and submitting your personalizations and/or uploads. However, we find it best that you complete the personalization form prior to completing check out. Mostly so you don't forget:)
What if it's a gift and I'm not the one personalizing and customizing the video?
NO WORRIES. JUST GO ABOUT THE ORDER AS USUAL AND YOU WILL BE PROMPTED TO LET US KNOW IF A GIFT VOUCHER IS NEEDED- YOU CAN ALSO ORDER BY CLICKING THE "GIFT CARD" LINK IN THE TOP MENU.
How long is order processing?
Products without personalizing or customizing typically take 2-3 business days, before shipping.
Products with personalizing and/or customizing typically take 5-7 business days, before shipping.
For guaranteed, 48 hour, accelerated processing for an additional $20 click here
Any and all orders must be received by 5pm (CST) Mon-Fri to begin processing that day, otherwise processing will begin the following business day:)
Personalizing and Customizing
What File types are acceptable?
Visuals: JPEG, PNG, TIF, GIF
Audio: WAV, MP3, and M4a
What if I don't have a microphone?
No mic, no worries!:) Use your phone. Most smartphones have some sort of Sound Recorder app. If not, you can likely find & download a free microphone app to your phone.
What if my phone can not record and save audio files in WAV format?
No worries, there is still hope. It is likely that we can convert the audio file to a usable format on our end. However, we can not guarantee. We would suggest sending us a test file before recording multiple voice over files.
Is there a max file size for uploads?
Yes. The max file size for each individual upload is 20MB
How do I go about personalizing my video?
You can access the customization form for our custom content video, with personalized message by clicking here
You can access the customization form for our ultimate custom video with personal message, content selection, personal photos and voice over by clicking here, after which you will also need to visit the Upload Instructions page to upload visuals and audio for your curriculum
You can access the personalized greeting form for our standard curriculum video by clicking here
PLEASE NOTE: Once you finish the appropriate customization form and click submit you will be redirected to that product's home page, where you can then officially add your video to cart and complete checkout.
How do I upload my audio and pictures?
If you are referring to visual and audio uploads for your personalized greeting message please use the appropriate link listed in the above question.
If you are referring to visuals and audio for the purposes of our Ultimate Customized learning experience, whereas it will be added into the curriculum, please visit our Upload Instructions page or click here
Who do you use for shipping?
Good ol' USPS
What is the quickest shipping method available?
USPS priority mail 2-3 business days
What is the standard shipping time?
3-7 business days
How Much is SHIPPING?
$3.99 Ground 3-7 days (up to 3lbs) $6.99 Priority 2-3 days (up to 5lbs)
What is the return policy?
We take pride in the quality of our work from beginning to end and everywhere in between. Thus, if at any point your product was damaged from our door to yours, we will gladly send out a replacement. However, we do request that reports of damaged goods be made within 30 days of purchase:)